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JerksAtWork.com
Get advice on how to deal with jerks at work Check out the book 'Jerks At Work' and other titles by Ken Lloyd Ph.D. Return to the JerksAtWork.com homepage Learn more about Ken Lloyd, Ph.D. Submit a question to Ken Lloyd, Ph.D.
 
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Mission Statements

Here are the questions filed under this category. To read Ken's advice on any item, click on the link "Read Ken's Answer."


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Our company has a mission statement that sounds lofty, humanistic, and totally committed to excellent performance, quality, and service. It has a whole section on treating people well. In practice, the mission statement is completely ignored. The company could not care less about what it says. What's the point of having it?
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I work in a shop as a volunteer. People come in and bother us, staying for hours, waiting to see if someone brings a donation that they want. They try to get it before anyone else can have a chance to look at it, and before it is even checked out and priced. Our manager says, "The buyer is always right." These people have become friendly with the manager, stay as long as they want, and nothing is said. What should we do?
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I love my new job, but my executive director and our board are mired by indecision. I often struggle with getting clear direction despite pushing for answers. I have heard this is the way our non-profit has always operated, since our executive director has held this position for 30 years. He is a wonderful man, but he stalls and often ends up making last minute hasty choices. How can I have an impact on this grossly inefficient process?
Read Ken's Answer