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Who's In Charge? Communication Decision Making

I am a regional manager, and I am troubled by the performance of one of the branch managers who report to me. When I mentioned this to my manager, he told me to "step back" and let her run the branch. I don't think she's capable of doing so. What do you suggest?



When it comes to stepping back and letting managers manage, it sounds like your manager needs to listen more carefully to his own advice. There is a real possibility that he has stepped into your domain and onto your toes.

However, the most appropriate first step is for you to take an honest look at your managerial style and determine whether you are managing or over-managing. If you find that you are making the majority of key decisions, while the branch manager's decisions are limited to issues like the number of keys to duplicate, then it's fairly apparent that your style has gone over the top.

To the extent that the bulk of managerial responsibilities in her branch are now yours, the next question is why. There can typically be one of two answers: either she is in management meltdown, or you missed the lecture on managerial delegation. If she is in a failure mode, then your actions are appropriate; and, if she is not, then perhaps it is time to loosen the reins.

The broader issue is that your own manager did not discuss the matter with you. Rather, you were simply advised to step back. It would have been far more effective as well as professional for your manager to meet with you and review the overall situation at this branch. However, it is not too late to do so, particularly if you are convinced that you are using the appropriate managerial approach.

You will need to provide your manager with businesslike documentation that demonstrates that your up-close and personal style is essential at this time. If your manager agrees, the next step is for you to continue to coach and guide the branch manager, while building the "bench strength" at her branch. However, if your manager still insists that you step back, and he offers no reasonable explanation for doing so, then it's important to recognize that this position may well be a step back in your career.




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