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Turnover

One of my doctors has very high staff turnover. There seems to be a new employee each month I go. Should I be worried about this?



A high degree of turnover in your doctor's office can indeed indicate that the practice is not perfect. However, it is important to note at the outset that this turnover sounds like it has not affected your doctor's ability to take care of you.

If you find that the turnover is causing problems for you, such as through misplaced records, lost tests, or mixed up appointments, then you would have a real basis for concern. But if you are finding that, in spite of the turnover, you are still getting the level of care and overall treatment that you desire, then the only person who should be worrying about turnover is your doctor.

A high level of turnover is often linked to a high level of dissatisfaction. And, that can be due to any number of factors on the job, such as a grumpy office manager, poor pay or benefits, lack of opportunity to grow, unfair policies, and the like. Turnover can also result from poor hiring practices that are leading to a higher rate of terminations.

In addition, many managers will tell you that turnover seems to be contagious, with batches of employees coincidentally leaving during the same period for any number of personal reasons. Perhaps you doctor's office is in turnover season right now.

You can certainly monitor how things are going over time, but at this point, you do not need to worry. Besides, worrying is not good for your health.



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