While the adage, "Two heads are better than one," applies in many situations, it does not apply to supervision. When you report to two individuals, the potential for conflict, confusion, and errors is great, but not much else is.
If you step back and take a look at the overall situation, you will see several red flags. In the first place, it is bad enough to report to one unorganized boss, but you report to two. In addition, it sounds like there are secretaries who are unable to carry out their own responsibilities, other supervisors who do not know how to supervise them, and maybe even a combination of the two. And, finally, when you spoke to management about all of this, you were ignored. In a word, there are real questions about leadership in the company, such as, "Where is it?"
As for what you should do from here, you mentioned that you have an offer from a large firm for more money where you would be reporting to one individual. Do you really wonder what you should do from here?
| 
