Do you really want your employees to stay away from you when they have questions? That can burn up more of your time than their visits.
When information is put in writing, there can be any number of reasons why some people do not get the full message. Perhaps the writing is not as clear as the writer may think, particularly in light of the obliteration of many rules of grammar and syntax in e-mail messages. It is also possible that the receiver may have problems reading, may be a little lazy, or may need the security associated with asking the sender about the meaning.
As the writer, it will be helpful for you to see if there are any common themes in their comments to you. If so, perhaps you can make some changes in your writing to help clarify or simplify what you are trying to say.
At the same time, you should certainly tell these employees that you expect them to read the e-mail carefully and thoroughly before they call you. If they do come to visit you, do not just explain the message off the top of your head. Walk through the message with them so that they can see how clear it is, and you can see where any possible areas of confusion may lie. After all, one-way communication is one way to have real communication problems.
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